To our guests, vendors, staff, and supporters,
As most of you know, recent restrictions have made it difficult, if not impossible, for many businesses to proceed with their regular operations. Over the past days and several hours, we have worked hard to determine how Noel Indoor Light Park & Christmas Market is impacted and what our best options are for our guests to move forward.
To those who have purchased tickets to Noel Christmas, and those who are waiting for more information before making a decision, we have some important updates to share with you.
As a result of recent restrictions forced by Alberta Health, Noel Christmas will postpone our opening date until December 18th, 2020. Noel Christmas will run up until January 3, 2021, our original end date.
From day one, we have acknowledged and addressed the issue of guest and staff safety head-on. We have developed comprehensive safety measures in partnership with Alberta Health Services ensuring Noel Christmas is one of the safest spaces for Calgarians to visit and celebrate the holiday season, and we stand by the measures that we have in place. Read our Health & Safety information. With the entire light show and market set up, and our amazing staff and vendors ready to receive guests, we are devastated to postpone our grand opening which impacts more than 200 employees and 70 artisan vendors ready to share their Christmas gifts and goods.
Listed below we have three detailed options for guests who have purchased tickets scheduled to attend Noel Christmas between November 27, 2020 and December 17, 2020 to consider:
- We would like to extend the option to exchange your tickets so that you can attend Noel Christmas this season between December 18, 2020 and January 3, 2021. Please email firstname.lastname@example.org, subject line, 'Move My Tickets.' Noel Christmas Ticket support will respond to your email with a customized, one-time use, promo code which you can use to select your new 2020 tickets with.
- If you are unable to attend Noel this season, you can choose to move your tickets to our 2021 show to attend the Noel Christmas between November 25-27, 2021. Please email email@example.com, subject line, 'See you in 2021.' Noel Christmas Ticket support will respond with a customized, one-time use, promo code which you can use to select your new tickets with, and a link to the 2021 calendar. By holding on to your ticket, you are supporting our launch next winter. Consider this a vote of confidence for all that 2021 has to hold for events, local businesses, and the well-being of Calgarians.
- If you request a refund, this will also be honoured. We hope to see you back next year! Refunds will return the ticket price to your original form of payment. Unfortunately, ticket-processing fees associated with your purchase cannot be refunded. For this reason, exchanging your ticket for a date on or after the 18th of this year, or moving your ticket to November 25-27, 2021 of next year is your best value. Please email firstname.lastname@example.org, subject line, 'Refund.'
Every order will need to be processed manually by our local team in Calgary during business hours; we anticipate there will be a surge of requests over the next 48 hours. We kindly request that the public is patient with our support team who will move as quickly as possible to process your selection.
Thank you for your patience and understanding as we navigate these difficult times together. Without the support of Calgarians and our local vendors and sponsors, our independent event would not be possible. We are by Calgarians, for Calgarians, and our ultimate goal is to provide you with the safest and most festive event this season and the next.
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