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FAQs

Frequently Asked Questions


Please see our list of frequently asked questions regarding the Noel Indoor Light Park & Christmas Market. If you don't see your question answered here, please click 'Support' at the bottom of your screen or email info@noelchristmas.ca

Q: What is Noel Christmas Festival?

Q: What is Noel Christmas Festival?
A: Noel Christmas Festival is a magical holiday experience featuring one million twinkling lights, live carollers and music, a vendor and artisan market, seasonal food and drink options, and so much more all inside and protected from the environment. 

Noel is your next holiday tradition, featuring family friendly activities and an indoor holiday experience unlike any other. 

Join us in The Nutrien Center at the Stampede Grounds from November 28th - December 31st, 2019 to experience all that Noel Christmas Festival has to offer.


Q: Do you have a lost and found?
A: Yes, visit our ticketing desk during festival hours, or email lost@noelchristmas.ca if you believe you have left something behind at Noel Christmas Festival.


Q: Is the Noel Christmas Festival venue pet-friendly?
A: For the safety of all patrons, only certified service and therapy animals are permitted at Noel Christmas.


Q: How much are seniors tickets?
A: Seniors tickets (65+ years) are available online for $15 plus tax and service fee. ($20 at the box office)


Q: How much are general tickets?
A: Adult tickets (16+) are available online for $20 plus tax and service fee. ($25 at the box office)


Q: How much are student tickets?
A: Student tickets (with valid ID) are available online for $15 plus tax and service fee. ($20 at the box office)


Q: How much are family tickets?
A: Family tickets (two adults, and up to three children aged 6-15) are $60 plus tax and service fee. ($75 at the box office)


Q: Is the venue handicap/stroller accessible?
A: Yes, the entire Noel Christmas Festival venue is accessible for both wheelchairs and strollers.


Q: Will you accept debit and credit?
A: Yes, although some independent market vendors may not. ATMs are available on site.


Q: Will there be a taxi/Uber stand outside of the venue?
A: The Stampede Grounds are both taxi and Uber friendly, with sufficient space to load and unload. Guests can also visit the info booth on-site for assistance in calling a taxi service.


Q: Will there be promotions or specials for tickets?
A: Yes! Follow Noel Christmas Festival (@noelfestival) on social media for up-to-date information on specials, contests, promotions, and the latest ticketing information from the event.


Q: How do I contact someone at Noel Christmas Festival with further questions?
A: Please email info@noelchristmas.ca, message our cheerful Noel Chat Elf on Facebook, or visit our friendly staff at the info booth during festival hours if you have questions. We are happy to help!

Q: What do I need to know about parking at the event?
A: The Calgary Stampede operates all event parking. Visits and drop-offs under 30 minutes are free, while those over 30 minutes are charged $15. We recommend parking inside the Stampede Grounds at the lots directly outside of our venue, there will be ample spots available, including handicap accessible parking spaces near the venue.

Noel Christmas Festival guests are also encouraged to take the Ctrain or public transit, both of which have stops at the Stampede Grounds. For Ctrain access, the closest station to the Nutrien Center is Victoria Park/Stampede. Visit Calgary Transit to find a route to Noel Christmas Festival from anywhere in the city.

Please note that we share the Stampede Grounds with other events, including Calgary Flames home games. If you have further questions about parking please email info@noelchristmas.ca for more information.


Q: How do I unsubscribe from emails?
A: Sorry to see you go! To unsubscribe from emails please click the unsubscribe button found in the bottom footer of the email.


Q: How much are kids tickets?

A: Children / Youth tickets (6-15 years) are available online for $15 plus tax and service fee. ($20 at the box office)

Children five and under are free!


Q: Where is Noel Christmas Festival?
A: Noel Christmas Festival is taking place from November 28th - December 31st in the Nutrien Center in the heart of the Stampede Grounds, just a few steps from the Saddledome. Our indoor space means that weather won’t dampen holiday spirits!


Q: Will there be tickets available in person at the box office?
A: Limited tickets will be reserved for box office / walk up sales while inventory lasts. Noel Christmas cannot guarantee entry unless tickets are purchased online prior to the day and time slot.


Q: Does Noel have timed entry and exit?
A: Noel Christmas Festival has recommended time entries and exits to ensure the best possible experience for guests. Tickets are offered in two hour segments. We recommend scheduling your visit in accordance with the start time for the best possible experience. If you are late for your ticket time, you will still be able to enter for the remainder of you time slot.


Q: I am unable to purchase a ticket, what is happening?
A: We apologize for the inconvenience. The ticket you are trying to purchase may be sold out, or there may be technical problems. Please email ticketing@noelchristmas.ca for assistance with your purchase.


Q: How much will food and beverage cost at Noel Christmas Festival?
A: Prices vary depending on the concession item and vendor, but we recommend $5-$10 for a snack, or $10-$15 for a meal.


Q: Will there be photos with Santa?
A: Of course! Photos with Santa and Mrs. Claus are by donation only, and we recommend you bring your own camera. Each night, the proceeds collected from Santa's photo donations will be dedicated to a local charitable cause.


Q: Will there be alcohol for purchase at the event?
A: Yes, alcohol is available for patrons 18 years of age or older, with two pieces of valid ID in accordance with AGLC policies.


Q: What should I wear to Noel Christmas?
A: Noel Christmas will set an indoor temperature between 16 and 20 degrees, so we recommend bringing a sweater (Christmas sweaters are encouraged!). A coat check will also be provided for guests at the front entrance.